Terms and Conditions of the Luxury Wood Company Limited
Last updated: 21 November 2016
This document outlines the legal terms and conditions on which we sell products to you. These terms and conditions between us will bind the Buyer to the exclusion of all other agreements. Please read these terms and conditions carefully, making sure that you fully understand them, before ordering any products from us. Please note that by ordering any of our products, you agree to be bound by these terms and any other document expressly referred to in it. Where purchases are made online through www.luxurywood.co.uk by ticking the acceptance box you confirm that you accept these terms and conditions. Where purchases are made offline or by any other means, payment of our invoice indicates that you accept these terms. If you refuse to accept these terms and conditions, you may not order products from us. Any variation to these terms (including any special terms and conditions agreed between the parties) shall be inapplicable unless set out on the invoice or otherwise agreed in writing between the parties. These terms will govern and be incorporated into every contact and shall prevail over any terms or conditions (whether or not inconsistent with these terms and conditions) contained or referred to in any correspondence or documentation submitted by the Buyer or elsewhere or implied by custom, practice or course of dealing. We amend these terms and conditions from time to time as set out in clause 3.3. Every time you wish to order products please check the terms and conditions to ensure that you understand the terms which will appear at that time.
‘The Luxury Wood Company’ means The Luxury Wood Company Limited, Manor Business Park, Darlton Rd, East Drayton, DN22 0LG (Company Number: 07981034)
‘Conditions’ means these Terms and Conditions
‘Site’ means the website of the Luxury Wood Company
‘Buyer’ means the person or company who is purchasing products
‘Seller’ means the Luxury Wood Company
1. Information about us
1.1 We are The Luxury Wood Company Limited, a company registered in England and Wales under company number 07981034 and with our registered office being 8th Floor South Reading Bridge House, George Street, Reading, RG1 8LS, and our main trading address being Manor Business Park, Darlton Rd, East Drayton, DN22 0LG. Our website address is www.luxurywood.co.uk our VAT number is GB 132708431.
1.2 Wholesale Wood UK is a trading name of the Luxury Wood Company Ltd, and all terms and conditions set out here are applicable to the transactions and business activities of Wholesale Wood UK
1.3 You can contact us by sending an email to firstname.lastname@example.org or writing to us at Manor Business Park, Darlton Rd, East Drayton, DN22 0LG.
Website usage terms and conditions (if ordering online)
2.1 You are provided with access to this site in accordance with these Conditions and any order placed must strictly be placed in accordance with these conditions.
2.1.1 We are The Luxury Wood Company and we own and operate this site.
2.1.2 Your use of the Site is subject to these Conditions. By using the Site, you will be deemed to have accepted and agreed to be bound by these Conditions.
2.2 We provide the Site on as ‘as is’ basis and make no representations as to the quality, completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law we exclude:
2.1.2 All conditions, warranties and other Conditions that might otherwise be implied by law into these Conditions
2.2.2 Any and all liability to you, whether arising out of these Conditions or otherwise in connection with the use of the Site
Nothing in these Conditions is intended to exclude or limit any liability that may not by law be excluded or limited, in particular none of the clauses are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded.
3. Our rights
We reserve the right to:
3.1 Modify or withdraw, temporarily or permanently, this Site (or any part thereof) with or without notice to you.
3.2 Restrict your access to the Site or part of it. If we grant you access to a restricted part of the Site we may withdraw permission at any time.
3.3 Make changes to our conditions from time to time. We will notify you of these changes of use by posting the revised versions of these Conditions on the Site or alternatively if you order offline we will send the updated copy of Conditions with every invoice. You can determine when we last changed these Conditions by the ‘last updated’ statement above
3.4 Protect our intellectual property rights in the Site, including all of the text, pictures, videos and other content made available on the Site. You may not make copies of such content without our prior written permission.
Your permission to use the site is personal to you and not-transferable. Your use of the Site is conditional upon the rules set out in these Conditions and you agree that you will not:
4.1 use the Site for any fraudulent or unlawful purpose;
4.2 use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation other privacy rights of rights of publicity;
4.3 impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site;
4.4 interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available;
4.5 transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of any hardware, software or equipment;
4.6 remove any copyright, trade mark or other propriety rights notices from the Site or materials originating from the Site;
4.7 frame or mirror any part of the Site without our express written consent;
4.8 reproduce the presentation of the Site.
5. Third party links
5.1 To provide suggestions or easier use we may provide links to other websites.
You acknowledge and agree that we are not responsible for and do not endorse such external websites or resources. Your use of third party websites is at your own risk.
6. Privacy and Security
6.1 In running and maintaining our Site and processing orders we may collect and process the following data about you:
6.1.1 Information about your use of our Site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
6.1.2 Information provided voluntarily by you. This may include, but is not limited to, email addresses, phone numbers, mailing addresses collected through processing of purchases, inquiries through our contact form, requests for samples or registration for our prize draws.
6.1.3 Information that you provide when you communicate with us by any means.
6.2.1 We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever
6.2.2 You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
6.3 We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
6.3.1 to provide information to you that you request from us relating to our products
6.3.2 to provide information to you relating to other products that may be of interest to you.
6.3.3 to inform you of any changes to our website, services or goods and products.
6.3.4 If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
6.4 We may from time to time email the contacts in our database regarding special offers or general information. Any such emails will contain an unsubscribe facility so that users can choose to be taken off our mailing list. No further emails will be sent to any recipients that have chosen to unsubscribe from our mailing lists.
6.5 In operating the Site it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
6.6 Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
5.8.1 in the event that we sell any or all of our business to the buyer.
5.8.2 Where we are legally required by law to disclose your personal information.
5.8.3 To further fraud protection and reduce the risk of fraud.
6.9 In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
Product Terms and Conditions
7. Our products
7.1 Any images of our products are for illustrative purposes only. Although we make every effort to display out products accurately, we cannot guarantee that the products accurately reflect them. The products you order may vary from any images you have seen on our website or on any other advertising.
7.2 The packaging of the products may vary from that shown on any images which are used as advertising materials.
7.3 All of our products are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available.
7.4 Formal confirmation of your order will be given when you receive your invoice for the product/s that you have ordered. This means that the goods are in stock and your order can be fulfilled.
7.5 Up to the point when the Buyer receives the invoice the Seller has the right to inform the Buyer that it will not be possible to process their order.
8.1 You may only purchase products from us if you are 18 years or over.
8.2 We intend to rely upon these Conditions and any document expressly referred to in them in relation to the contract between you and us. While we accept responsibility for our statements and representation made by our duly authorised agents, any variations from these Conditions much be confirmed in writing by a Director of the company.
9. How the contract is formed between you and us
9.1 After you place an order with us, you will receive an acknowledgement that we have received your order, either in person, by telephone or email.
9.2 Upon receiving acknowledgement that we have received your order this does not mean that your order has been accepted. Our acceptance of your order will take place as described at 9.3 no order submitted by you shall be deemed to be accepted by us unless an invoice has been issued by us.
9.3 We will confirm our acceptance to you by providing you with an invoice detailing the specifications of the products an payment terms governing the purchase.
10. Price of Products and delivery charges
10.1 The price of products (including any applicable delivery charges) shall be the price set out in the order form.
10.2 We take all reasonable care to ensure that the price is correct at the time our authorised agents provide it to you. However if we discover an error in the price please see clause 10.7 for what happens in this event.
10.3 Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with an Invoice.
10.4 The prices of a product include VAT where applicable, at the current rate chargeable in the UK. However is the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect. VAT rates may vary depending on the weight and type of the Products purchased.
10.5 We will notify you of the applicable rate of VAT at the time that you order the product.
10.6 Subject to the provisions of sub-clause 17.1 below, provided the address for delivery does not include the excluded zones as listed on our website, there will be no charge for delivery. For delivery requests to the excluded zones you may call us and pay the necessary surcharge.
10.7 We sell a large number of products and it is always possible that, despite our reasonable efforts, some of the products that we advertise for sale may be incorrectly priced. If we discover an error in the price, we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. In the event that we are unable to contact you using the contact details you provided, during the order process, we will treat the order as cancelled and notify you in writing. Please note that we do not have to provide the products to you at the incorrect (lower) price.
10.8 Pricing for wholesale customers varies and is negotiated on a sale to sale basis.
11.1 All purchases must be fully paid for prior to dispatch, unless there is prior agreement with The Luxury Wood Company.
11.2 Purchases of products available on www.luxurywood.co.uk can be paid for using Debit or Credit card only.
11.3 Wholesale orders must be paid for using direct bank transfer only, unless there is prior agreement with The Luxury Wood Company.
11.4 We do not accept payment by cash or cheque.
12.1 If you are a consumer you have a legal right to cancel your contract between the time of Purchase and within 14 days of receiving your goods.
12.2 You do not need to give any reason for cancelling your contract nor will you have to pay a penalty.
12.3 You cannot cancel your goods if they are perishable.
12.4 To cancel your contract, you must contact us in writing by sending an email to email@example.com or by sending a letter to The Luxury Wood Company at Manor Business Park, Darlton Rd, East Drayton, DN22 0LG.
12.5 Where goods have already been dispatched, they must be returned in perfect condition, unused and in the original packaging.
12.6 If you cancel your contract with us, you are responsible for returning the goods and covering any expenses incurred in doing so. You will receive a full refund within 30 days of cancelling your order, minus a maximum of £40 for restocking fee, which will be a true representation of our losses.
12.7 If you have returned the products because they are faulty, you will receive a full refund within 30 days of returning your order, and you will not be charged a restocking fee. We will also reimburse you for the cost of the return shipment, to a maximum of £40.
12.8 Please note that we do not have an exchange policy.
13.1 On the day of delivery your order will be delivered on a pallet by lorry with a tail lift to the rear. The pallet is moved with a pallet trolley from the tail lift platform onto the ground. Providing the surface is hard and flat, such as concrete, the driver may choose to move the pallet a short distance in the interest of convenience.
13.2 Palletised delivery is officially a kerbside service and therefore it is at the driver’s discretion as to how far the delivery will be moved.
13.3 We will explicitly reserve the right to refuse delivery in circumstances which are dangerous or impractical, including:
13.3.1 Situations which there is no flat surface to land the pallet, such as soft ground such as grass, gravel or soil
13.3.2 Premises where it is illegal for a lorry to park or offload
13.3.3 Where the surface of the access road is very unstable, soft or muddy
13.3.4 Where the access road is on an incline greater than 10 degrees
13.3.5 Where the access road does not provide 10 feet (3.05m) width clearance and 14 feet (4.27m) vertical clearance
13.4 By accepting these Conditions you agree to take full responsibility for ensuring that the above conditions (13.3.1 – 13.3.5) are not present at the location you have specified for delivery.
13.5 If our haulier arrives at the specified address for delivery and one of the above conditions is present, the driver at his discretion may decide to terminate delivery.
13.6 If delivery is terminated, goods will be returned to our warehouse. A full refund will be issued minus an £80 fee to cover recall and restocking.
13.7 We will deliver to the address specified when you purchase the goods online, or via the telephone. In the event that you have disclosed the incorrect address you must advise us as soon as possible and inform us of the correct address. If delivery is made to an incorrect address specified by you, we will not be held responsible for moving the goods at a later date. Any relocation of the goods after the initial delivery will be at the customer’s expense.
13.8 Prior to the arrival of your goods you will have chosen the day or time for your delivery, either online or through discussion directly with the haulage company. If you are not home at the time we attempt delivery, someone else will need to sign for the order. If there is nobody to sign for the order, we will take the goods back to our warehouse. A refund will then be offered however a restocking fee of £80 will be applied to the refund to cover the costs of the failed delivery.
13.9 If the products are damaged during delivery you must:
13.9.1 Provide details of the damage on the delivery note which our delivery driver will provide to you on delivery.
13.9.2 Where damage has been indicated on the delivery note, we will refund the price of the damaged products to you.
13.9.3 Where damage has not been indicated on the delivery note, we will not refund the price of the damaged products to you where you could have been reasonably expected to be aware of the damage after a visual inspection of the products
13.9.4 Where you could not reasonably have been expected to discover damage to the products by a visual inspection of the products on delivery, then you may apply to us for a refund of the damaged products provided that you notify us of the damage to the products within 24 hours of delivery. You must also provide evidence of the damage in a photographic form and provide evidence that the damage could not have reasonably been discovered by a visual inspection of the products on delivery.
13.10 Where you have provided us with alternative delivery instructions in the event of your unavailability to take delivery, you will be deemed to have waived your right to reject damaged products and your right to refund in respect of the same.
13.11 The products will be your responsibility from the completion of delivery.
13.12 You will own the products once we have received payment in full, including all applicable delivery charges. We will not deliver the products to you until we have received full payment
13.13 The Luxury Wood Company disclaims all liability from any damage or death to any property or person that may occur during the delivery process in accordance with clause 13.14.
13.14 Any liability for damage that may occur during the delivery process lies strictly with our haulier.
13.15 In the unlikely event that any damage to persons or property occurs during delivery you agree to take a written acknowledgment from the delivery driver that details the extent and nature of the damage that occurred, which will include commentary of how damage occurred. The acknowledgment must be signed by the driver and a witness and includes:
13.15.1 The driver’s name
13.15.2 The vehicle registration number
13.15.3 The name of his employer.
13.16 Any haulage company we use to deliver your products will be fully insured for damage to property and person caused during the delivery process. By purchasing from us you agree to unreservedly accept that that any compensation for property or personal damage is to be sought exclusively from the haulier, and that the The Luxury Wood Company Ltd accepts no liability for such damage.
13.17 We do not deliver to addresses outside of the UK or the Republic of Ireland.
13.18 For Wholesale Customers: If arranging transportation yourselves, the loading of goods will not take place until full payment has been made.
13.19 For Wholesale Customers: If arranging transportation yourselves, we reserve the right to refuse loading of the vehicle provided if we consider it dangerous or unfit for purpose.
13.20 For Wholesale Customers: Quoted delivery times and dates are subject to change until payment has been taken to secure the booking.
14. Our liability to consumers only (does not apply to wholesale and business customers)
14.1 If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable
14.2 Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract.
14.3 subject to the provisions for wholesale customers below, we only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purpose unless we specifically agree this with you in writing and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.4 We do not in any way exclude or limit our liability for:
14.4.1 Death or personal injury cause by our negligence
14.4.2 Fraud or fraudulent misrepresentation
14.4.3 Any breach of the Conditions implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession
14.4.4 Any breach of Conditions implied by section 13 to 15 of the Sale of Goods Act (description, satisfactory quality, fitness for purpose and samples)
14.4.5 Defective products under the Consumer Protection Act 1987
15. Reseller purchases (for Business and Wholesale customers only)
15.1 The Luxury Wood Company sells directly to trade for the purpose of resale. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you are purchasing products for resale.
15.2 The Luxury Wood Company uses selected suppliers to produce products for provisions to resellers. The arrangement between Luxury Wood Company and its suppliers represents a key element of our competitive advantage and intellectual property, and these Conditions are designed to protect those relationships. By agreement to these Conditions, you agree that you will not approach or purchase from any supplier that has been involved in the production or manufacturing of products purchased through the Luxury Wood Company.
15.3 Any breach of clause 15.2 will entitle us to compensation of a sum no less than 20% of the purchase price paid to the supplier in question, for a period of 24 months following completion of the last contract between the Reseller and The Luxury wood company.
16. Our Liability to Business and Wholesale Customers
16.1 Subject to provisions of clause 17 below, we only supply products for internal use by your business, and you agree not to use the product for any re-sale purpose.
16.2 Nothing in these Conditions limits or excludes our liability for
16.2.1 Death or personal injury caused by our negligence
16.2.2 Fraud or Fraudulent misrepresentation
16.2.3 Breach of the Conditions implied by Section 12 of the Sale of Goods Act 1979 (title and quiet possession)
16.3 Subject to clause 16.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for:
16.3.1 Any loss of profits, sales, business or revenue
16.3.2 Any loss or corruption of data, information or software
16.3.3 Loss of business opportunity
16.3.4 Loss of anticipated savings
16.3.5 Loss of goodwill
16.3.6 Any indirect consequential loss
16.4 Subject to clause 16.2 and clause 16.3, our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the product.
16.5 Except as expressly stated in these Conditions, we do not give any representations, warranties or undertaking in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.
17. Use of the Product for re-sale purposes (for Business and Wholesale customers only)
17.1 In certain circumstances, we may come to an agreement with you to enable you to purchase products for re-sale purposes. Any such agreement must be agreed in writing between the parties. Delivery charge may apply where products are purchases for re-sale purposes.
17.2 If you are purchasing products for re-sale, at our absolute discretion, we may agree to complete delivery of the products to you prior to payment for the products having been made in full. For the avoidance of doubt, risk of damage or loss of the products shall pass to you on completion of the delivery.
17.3 In spite of delivery having been made and the passing of risk in the products, title of the products shall not pass from us to you until you have paid in full.
17.4 Until property in the products passes to you in accordance with this clause, you shall hold the products on a fiduciary basis as a Bailee the Luxury Wood Company.
17.5 We shall be entitled to recover the price notwithstanding that the property in the product has not passed from us to you.
17.6 Until such time as property in the products passes from us to you, you shall, upon request deliver up the products to us. If you fail to do so, we may enter upon any premises owned, occupied or controlled by you, where the products are situation and take repossession of the products.
17.7 You shall not pledge or in any way charge, by way of security for any indebtedness, the products while they remain our property.
17.8 you shall insure and keep insured the products to their full price against all risk to our reasonable satisfaction until the date the property in the products passes from us to you and you shall whenever requested by us, produce a cosy of the policy of insurance.
17.9 In the event that products are dispatched to you before payment in full and in cleared funds of the price you shall pay the price of any balance therefore on the date and by the method set out in the order form. If you fail to make such payment within 10 calendar days of the due date for payment, then we shall be entitled to charge you interest (both before and after any judgments) on the amount unpaid form the date on which it was due at the rate of statutory interest under the Late Payment of Commercial Debts (interest) Act 1998 until payment is made in full.
17.10 You shall be liable for and indemnify us against all costs and expenses incurred by is in respect of any steps, actions or proceedings made or brought against you by us to obtain payment of outstanding monies and interest.
17.11 Either party may (without limiting any other remedy) at any time terminate the contract by giving notice in writing to the other if the other commits any breach of these Conditions and fails to remedy the breach within 14 days after being required by notice in writing to do so. Additionally if either party to the contract goes into liquidation and becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed the contact can be terminated. Termination of the contract shall not affect any rights either party had up to the date of termination.
18. Events beyond our control
18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is cause by an event beyond our control.
18.2 An event beyond our control means any act or event beyond our reasonable control including without limitation: accident to our breakdown of delivery vehicle, strikes, lock outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat or terrorist attack, war (whether declared of not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, natural disaster, failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
18.3 If an event beyond our control takes place that affects the performance of our obligations under a contract:
18.3.1 We will contact you as soon as reasonably possible to notify you
18.3.2 Our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event beyond our control. Where the event outside our control affects our delivery of products to you, we will arrange a new deliver date with you after the event outside of our control is over.
19.1 When we refer to these Conditions, to “in writing” this will include by email or letter.
19.2 If you wish to contact us in writing, or if any clause in these Conditions requires you to give us notice in writing, you can send this to us by email firstname.lastname@example.org . We will confirm receipt of this by contacting you in writing, normally by email.
19.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provided to us in your order
19.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
20.1 Online promotions and special offers may be available to our customers from time to time; details of promotions will usually be available on our website. Separate Conditions will apply for each promotion or special offer; they will be subject to availability and we reserve the right to cancel a promotion or special offer at any time before completion of the contract in accordance with sub-clause 6.2 without prior warning. Once an order has been placed, it will not be possible for you to apply a promotion code retrospectively.
21. Prizes and Promotions
21.1 The promoter and the Luxury Wood Company shall not be responsible for damages, losses or liabilities of any kind, including without limitation, direct, indirect or consequential loss or damage arising out of or in relation to the prize draw.
21.2 Nothing shall limit or exclude liability for death or personal injury as a result of the promoter’s negligence.
21.3 The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
21.4 The prize draw will be governed by English law and it’s subject to the exclusive jurisdiction of the English Courts.
22. Other important Conditions
22.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or obligations under these Conditions.
22.2 You may only transfer your rights or your obligations under these Conditions to another person if we agree in writing.
22.3 This contract is between you and us. No other personal shall have any rights to enforce any of its Conditions whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
22.4 If we fail to insist that you perform any of your obligations under these Conditions, or if we do not enforce our rights against you, or we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these obligations. If we do waive by default we will do so in writing and that will not mean that we automatically waive any later defaults by you.
23.1 VAT on domestic solid fuel for use by consumers is charged at the reduced rate of 5%. The Luxury Wood Company will not be held responsible for the use of products which require a higher rate of VAT to be levied. This includes any use of wood pellets, fire wood, briquettes and peat for any use other than a fuel source.
23.1 In cases where we are selling goods specifically for resale (I.e. to Resellers) we are responsible for levying VAT at 20%. In such cases the total VAT due will be stated on our invoice.
24. Entire Agreement
24.1 These Conditions and any documents referred to within these Conditions set out the whole of our agreement relating to the supply of goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentations, we shall have no liability for any such representations being untrue or misleading.
22.1 If you are a consumer, please note that these Conditions are governed by English Law. This means a contract for the purchase of products and any dispute or claim arising out of or in connection with it will be governed by English Law. You and we both agree that the court of England have non-exclusive jurisdiction.
25.2 If you are a business, these Conditions are governed by English law. This means that a contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
26.1 If any part of these Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
27. Dispute resolution
27.1 In the event of any dispute or disagreement arising out of or in connection with the contract or any breach of contract, either party may serve notice upon the other, setting out brief details of the dispute that has arisen and the parties shall use reasonable endeavours to settle the dispute by good faith negotiation.
27.2 If the dispute cannot be resolved with 28 days of either party serving notice of a dispute, the parties shall submit the dispute to a neutral adviser.
27.3 Either party may give written notice to the other explaining the dispute, proposing three suitable persons to be appointed.
27.4 If the parties accept any recommendations made by the neutral adviser or otherwise reach agreement as to the resolution of the dispute, such agreement shall be recorded in writing and signed by the parties, and neutral adviser as a witness, at this point the agreement shall become binding upon the parties.
27.5 The costs and fees of the neutral adviser shall be borne equally by the parties. The parties shall bear their own costs of all other aspects, including legal advice, of the ARD procedures.
27.6 If the dispute is not resolved by the independent adviser then the dispute can be resolved via court proceedings.