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ⓘ Solid fuels and firewood are sold at the reduced rate of VAT (5%) for domestic and personal use only. If you are purchasing for resale or commercial purposes, please contact us as standard rate VAT (20%) will apply.

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Complete Delivery Information

Example of our 7.5 tonne tail lift delivery vehicle

Delivery Timeline

1

Order Placed

Your order is processed and sent to Palletforce

2

Book-in Call (Within 5 days)

Palletforce will call to arrange a delivery date

3

Delivery (3-7 working days)

Delivery on your agreed date between 8am-6pm

When will I receive my order?

With the exception of small orders we can courier, most products are delivered on a pallet, and this should always take place on the date that you agreed on the phone with the haulier performing the delivery. It is the responsibility of the pallet courier to keep to this date.

Important: Please call us if you do not receive the 'book-in' call to schedule your pallet(s) delivery date within 5 days of placing your order.

Delivery Access Requirements

A pallet CANNOT be delivered with a tail lift to:

Soft ground such as grass, gravel, and soil, or uneven paving slabs
A premise where it is illegal for a lorry to park or offload
Where the access road is on a steep incline
Where the access road does not provide 5m width clearance and 5m vertical clearance

Order Tracking & Support

Can I track my order?

Yes. You can track the status of your order by entering your surname and invoice number into our order tracking page. For any other issues, call us on 0115 697 1118 or email us at support@luxurywood.co.uk.

How Tail Lift Delivery Works

Pallets are offloaded from a lorry with a tail lift at the rear. The pallet is moved with a special hand trolley from the tail lift platform onto the ground and then moved along the ground as far as the driver can take it.

Providing the surface is hard and flat, such as concrete or tarmac, the driver may offer to move the pallet some distance from the truck for your convenience.

Please note: Palletised delivery is officially a kerbside service, and therefore it is at the driver discretion as to how far it will be moved after it is pushed off the tail lift.

Special Delivery Options

Express & Saturday Delivery

We can provide Saturday and Next Day service in some cases, but there is a surcharge. You must organize this by calling us on 0115 697 1118.

Specific Time Slots

We cannot arrange specific delivery times, however, it may be possible to organize morning or afternoon deliveries for a surcharge. Please call us to arrange this.

Need Help?

Call: 0115 697 1118

Email: support@luxurywood.co.uk

Customer Service

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Contact Us

Phone: 0115 697 1118

Email: info@luxurywood.co.uk

Monday - Friday: 9:00 AM - 5:00 PM

Our Address

Onyx Commercial Ltd t/a Luxury Wood
Dawes Lane
Scunthorpe DN15 6UW

Company No: 07981034
VAT Registration: Available on request

Also from Onyx: Log Barn · Log Delivery

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